Creating a COVID Secure Environment

Covid-secure Patient Experience

FACE COVERING REQUIREMENTS

In light of the new strain of the Covid-19 virus, Government advice and the increase in those testing positive, the ESO Clinic has revised its protocol with regard to the wearing of masks. We request that all patients attending for an appointment wear a mask throughout the entire consultation.  Medical masks are provided on entry and are currently free of charge.

If you are exempt from wearing a mask for medical reasons please make our reception team aware of this when making your appointment. In some cases we may need to postpone your treatment to a later date or alter your appointment time to involve  an alternative student practitioner and clinical supervisor.

Adjustments and improvements we’ve made to enhance the ESO patient experience

As always, safety is paramount at the ESO and we have been working tirelessly to ensure our ‘Covid Secure’ policy meets and exceeds government guidance, while maintaining our high levels of osteopathic treatment and care. The Clinic team have also used this time to look afresh at the service we offer, so patients will notice a range of new initiatives designed to improve the overall experience.

As part of our ‘Covid Secure’ environment, we have introduced new, widespread measures to ensure everyone’s safety. These include, but are not limited to:

  • Patient health screening, over the telephone, prior to attending the ESO Clinic
  • Staggered appointment times, reducing the number of patients at Clinic at any one time
  • Use of two separate reception areas
  • Managed access and temperature checks prior to entering reception
  • Additional sanitiser stations at the entrance and exit of all rooms
  • Increased cleaning regime, with treatment couches and surfaces thoroughly sanitised between patients
  • Providing PPE for staff and students in practical and clinic settings
  • Reduced student group sizes and video link observation of treatments
  • Strict adherence to recommended social distancing guidelines at all times
  • Contactless payment and re-booking of appointments

We are also offering, at the patient’s request and where appropriate, telephone case history taking, so time spent at the ESO Clinic can be minimised if preferred.

If you have any concerns or questions about arrangements at the ESO Clinic please feel free to email Clinic Administration Manager tamarajappie@eso.ac.uk.

We look forward to welcoming you to the ESO Clinic.