COVID-19 – Community Support

Important: Please follow NHS ‘Stay at home’ advice. You can find up-to-date information about COVID-19, its symptoms and how you can avoid catching and spreading the virus on the NHS website.


The ESO is offering a helping hand, by sharing information online and by providing individual support to patients through our teaching clinic. To contact the ESO Clinic team please use our online contact form or email Clinic Admin Manager, Tamara Jappie at; a member of the team will respond as soon as they’re able. An answerphone service is also available, which is monitored on a bi-weekly basis – call 01622 685989 – if leaving a telephone message please provide your name and contact details and speak slowly and clearly. Musculo-skeletal advice may also be arranged via video/telephone consultation with an ESO osteopathic tutor.  Please note, face-to-face consultations are not available at this time. Our students have also joined together to form a community support group – you can find more information on their Facebook page.

Clinic partners Involve Kent have compiled a list of support services for the local community

Involve Kent
We have developed a Safe and Well telephone service, which we are offering to our clients, patients at GP practices and anyone in the wider community who could benefit. Members of our team will be offering daily or weekly phone calls, which will be determined by a short telephone assessment. ​The service will be available to those living in Maidstone, Tonbridge & Malling, Borough Green, the Weald, Tunbridge Wells, Dover and Folkestone. ​Please get in touch to see if you or someone you know would be eligible. Where we are not able to provide the service we will signpost to an organisation local to you.

If you would like to refer someone, please call us 0300 0810005 or email Please note, most of our staff are working at home, as per the guidance, and we have been very busy setting up this service and receiving referrals. If it takes a little longer to get through on the phone, please do be patient, keep trying, or leave us a message with all the info we need to make contact. Our staff at Maidstone and Tunbridge Wells Hospitals working in the Integrated Discharge Teams are still on site, and our Community Navigators are still home visiting to complete urgent assessments for community equipment, until we are advised otherwise.

Covid-19 NHS Guidelines in 32 Languages
Doctors of the World are really pleased to be able to share with you Coronavirus (COVID-19) advice for patients in 32 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice. Please visit this website to view the NHS Guidelines.

Get Coronavirus Support as an Extremely Vulnerable Person
Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else. Register on Gov.UK Website.

Government Guidance on Mental Health and Well-being
Guidance for the public on the mental health and well-being aspects of coronavirus (COVID-19). Visit the Gov.UK website 

Maidstone Borough Council Community Support Hub
Maidstone Borough Council has created a Community Support Hub to provide a coordinated response to help provide and deliver essentials to people across the borough who are most in need. The Council led Hub has been set-up in response to the Government introduction of ‘shielding’ and the call to create a network of hubs covering the whole country for the most vulnerable. The Maidstone Hub will offer help to those people who don’t have a support system in place and to assist those people with serious medical conditions who have been told to remain indoors for 12 weeks because of the Coronavirus. The Maidstone Borough Council Community Hub will have a specific focus on providing access to food, medicines and other supplies and will be open Monday to Friday between 8.30am and 5pm. Those who need help from the MBC Community Support Hub should call freephone: Community Hub Triage (Freephone 0300 303 1650) or can contact us via the the MBC website.

Support from Age UK Maidstone
Age UK Maidstone are offering hot, freshly cooked, two course meals delivered to your door and ready to be served. We can also provide assistance with shopping and picking up prescriptions. Our staff are also on hand to provide information about the Dementia Outreach Service we are putting in place, supporting people with Dementia in their own homes with daily activities. The Service is delivered by specialist Dementia trained staff who will work with families to help you care for a loved one at this time. We know how important it is in these dire circumstances for older people to have access to reliable advice, support and friendship. Our Information and Advice and Befriending services will still be available over the telephone, or by post for those that are hard of hearing. Please see the attached information including services and their prices. If you require any help please reach out and contact us on 01622 753618 or email

Arthritis Action- Keeping Active
The Arthritis Action website has a series of online animated exercises people can follow. The majority of these are seated and do not require any other equipment apart from a chair.

One You Kent- Phone and Email Service
One You is now offering the service as a phone call and email service. We are here to support existing and new clients. Residents of Tonbridge and Malling can use the service for advice on any of the unhealthy behaviours, including analysing food diaries, setting goals around keeping active and support and information on reducing alcohol levels or giving up smoking. We have lots of tips and advice on how to keep well during these uncertain times. People can access the service at

Covid-19 and Mental Well-being
Every Mind Matters has expert advice and practical tips to help you look after your mental health and wellbeing while staying at home. To see the 10 simple things you can do to maintain your mental well-being and deal with anxiety about the coronavirus (COVID-19) outbreak, please visit the Every Mind Matters website.

Webinar on Tips for Coping with Coronavirus Anxiety
As social distancing increases, how should people maintain good mental health in long periods of self-isolation? You can view our latest webinar on Tips for coping with coronavirus anxiety on YouTube. This webinar covers some helpful strategies that you can implement to maintain good mental health during this unprecedented time. Please register here to attend the next webinar. After registering, you will receive a confirmation email containing information about joining this webinar. We look forward to seeing you at the next webinar.

Digital Support Groups from Maidstone and Mid-Kent Mind
Maidstone and Mid-Kent Mind have introduced three digital community activity groups to support individuals in Kent who may be struggling with their mental health. The programme of activities builds off the back of MMK Mind’s usual community activity groups, and aims to provide individuals with the opportunity to access peer-to-peer support on a weekly basis during the period of disruption caused by current COVID-19 isolation. All support services are currently being delivered through ZOOM – a digital platform which provides people with access to video meetings. All sessions are FREE and fully funded – the only pre-requisite for this is that users must be registered with Live Well Kent. This can be completed easily by clicking here, and completing an online self-referral. Once you have been contacted by the Live Well team, you will be eligible to access support.
Full details on the different groups, and their timings, can be found on our webpage. If you have any questions around the support which is available, please contact our team directly via Alternatively, you can phone our team on 07534 044513 or 07934 226442.

Over the Phone Counselling from Maidstone and Mid-Kent Mind
Maidstone and Mid-Kent Mind have introduced a low-cost, over the telephone counselling service to provide individuals with additional mental health support during the challenging times we are all dealing with currently. The service costs £10 per session, and is accessible to anyone who feels as though they may benefit from additional support. Our counsellors are BACP registered and highly-trained, and can incorporate a variety of different techniques to work with you to ensure that you get the support you need whilst isolated or working from home. This service has seen high demand, but currently still has some slots available for booking. If you are interested, please reach out to our counselling team via 

Free Online Counselling for Young People
Kooth is a free, safe and anonymous online counselling and support service for 10-16 year old’s in Kent. This service is accessible through mobile, tablet and desktop and free at the point of use. Please see the attached poster for more information.

Hungry Hearts for the Homeless in Maidstone
Hungry Hearts for the Helpless provides free hot meals and drinks to those who are homeless or insecurely housed. This non-profit organisation is still operational and purchasing food on a weekly basis, on Mondays and Wednesdays from 6.30 pm to 7.30 pm at the Arches, Bishops Palace, Maidstone. If you would like to know more about this service please contact Andy on 07565 198945.

St Faiths Church, Food for the Homeless
St Faiths Church in Maidstone is providing free hot meals and drinks for those who are homeless or insecurely housed. This service is still operating however, will be operating a take away service due to social distancing. For more information please contact Yinka on 07823 444890.

Salvation Army Food Parcels in Maidstone
Food parcel distribution taking place on Wednesday morning and Friday afternoon. Depending on government updates, the service may be continued. Referral by voucher or email. Vouchers are 3 per 3 month period & they will accept an email referral rather than a physical voucher if necessary, please encourage clients to take ID as they are worried about the service being misused. Vouchers available at Outreach Office. To find out more information about this service, please phone 01622 681808.

Foodbanks at Maidstone Children Centres
FareShare is a foodbank that is distributed across Children’s Centres in Maidstone., assisting schools and are happy to provide assistance to other food banks with supplies etc where needed. Potential for emergency bags to be delivered to a central point. For more information about accessing these foodbanks, please phone 01233 500477 or email

Citizens Advice Maidstone
At Citizens Advice Maidstone we’ve suspended all face-to-face meetings however, we are offering an enhanced service by phone which is evolving everyday due to changes issued by the Government. We will do our best to advise clients via telephone 01622 764265. If you need to speak to someone urgently, please call the national Citizens Advice helpline on: 03444 111 444

Telephone Shuttle Mediation Service
Maidstone Mediation will continue to offer a ‘Telephone, Shuttle Mediation Service’ to the residents of Maidstone. If anyone has any issues with neighbours, families, issues in the workplace  or any kind of ongoing conflict that they would like to talk about, have someone with a  listening ear to call them or they  want to try to resolve the situation, we can still help. Please call us on 01622692843 and leave a message and we will get back to you or email

InfoZone Virtual Youth Group
With InfoZone currently closed we are looking at different ways that we can continue to engage with young people.  We have set up a Virtual Youth Group on Facebook where we will have fun games and activities as well as still being able to offer information/advise and support in these difficult times. The young people will need to have their own Facebook account, and there will be few question to answer before they are added into the group to ensure that they are how they say they are.  The page will be staffed by youth workers throughout the day.